FB-WhatsApp Deal : Lessons To Learn !!

Posted on March 6, 2014

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Everyone seems to talk about FB-WhatsApp Deal these days !! Its not just the size of the deal that is talk of the town, but also it is leaving everyone wondering, “What made FB pay such a huge price for WhatsApp ?” Given that WhatsApp is free (more than 90% people still use it for free). Moreover, it does not flash any advertisements (like FB) which could fetch revenues to it. Then how does WhatsApp earn ? And if it doesn’t earn much, why did FB pay such a big price for it ??

 

The Business of Database

Before understanding this, lets try to understand, how the business of database works. We are all aware that telecom companies were making good money by selling the database of their users’ contact numbers. These database of contact numbers were sold to companies dealing in Credit Cards, Insurance, Personal loan, Holidays etc. However, this data was very low quality data as the telecaller had no idea about the age or profile of the person to whom she is calling. Thus, at times, she used to land up calling a person who has no interest or eligibility to buy the product which she is trying to sell.

Then there was a similar model of collecting data from public places like Petrol Pumps, Shopping Malls etc. You might recall an event of a marketing executive chasing you to just fill up your name and contact number to make you eligible to win a “Lucky Draw”. You also felt comfortable to share your contact number, as there was “nothing to lose”. Later, these numbers would sell at a premium as the buyer of the database could safely assume that people walking in a mall or driving out of a Petrol pump, would have decent earning capacity and is likely to buy a product he is willing to sell.

In fact, there are some elite clubs, who have heavy membership fees and thereby have a rich database of HNIs. You might be surprised to know that some Clubs charge as high as Rs. 20,000 for the contact details of each member. Or in simple words, they “sell” the contact details of one member for Rs.20,000. This data is of fairly high quality, as the buyer of the database knows that I can target this segment for high end luxury brands.

So How does WhatsApp Come into Picture ?

Having understood the business of database, it is also worth noting that the above mentioned techniques gave a very rough idea of the person in the database. The buyer of the database had a contact number, sometimes name and sometimes a blurred guess about his income. The buyer still did not have any way to find out the likes and dislikes, the requirements, or the grievances of the database he is buying.

Here is where all the social networking platforms come into picture. In last few years, people have started freely sharing their satisfactions, dissatisfactions, complaints, requirements etc on social media like FB, Twitter and so on. In fact, there are professional data analytics organizations hired by big companies, just to keep a watch on content shared by people about their products. It helps them devise their strategies related not only to their own products and services, but also to their competitors’ products and services.

In the same series, WhatsApp had a higher edge. It allowed people to talk in closed groups, chat one-on-one and that too 24X7. Some “confidential” data, which people were uncomfortable sharing on FB, they shared it very conveniently on WhatsApp (thinking it was Safe). Also, it was not restricted to the users of a particular company handsets (like erstwhile BBM).

Why did FB pay such a huge price to WhatsApp ?

Although $19 bn sounds like big money, if you work it out, FB paid around $42 for each WhatsApp user. (WhatsApp has an estimated user base of 450 million active users).

For this $42, FB has now access to a rich database of 450 million users across countries with following details about each user:

  1. Name
  2. Mobile number
  3. Email id (already with FB, but now coupled with mobile number)
  4. Profession / Employer
  5. Mobile Handset details.
  6. Family background
  7. Health Status
  8. Financial Status
  9. His Concerns and Grievances
  10. His likes and dislikes
  11. His religious beliefs
  12. His Political Views
  13. His Photographs and Videos
  14. And few more things which can be analysed with the help of his discussions with his / her contacts .

Businesses would love to buy such a rich database at a very high premium because they would think that they can target the right set of customers and increase sales.

Are there any lessons for us ??

How does it matter what amount FB paid to WhatsApp? Is it any of our business? Are there any learnings for us? The answer is yes. We need to learn below lessons from this deal.

  1. Whatever you discuss on WhatsApp as a confidential discussion, it’s all recorded and analysed by people totally unknown to you. So you can’t be sure, how it will be used. Beware while discussing confidential topics on any such platforms.
  2. This deal has suddenly raised hopes of all other “App” developers to develop an App that just becomes popular such that it is downloaded on maximum number of handsets. This could fetch it a big price. However, these Apps need not be chatting Apps. Even if they are gaming or any other utility Apps, they can access all your data (They first make you agree that you are granting them permission to access all your data and then actually access it). Thus, do not download each and every Free (or even paid) App you heard about, just because you think its “Cool” to have so many Apps on your mobile.
  3. Avoid making any financial transactions (funds transfer, online payment with credit card etc) using your mobile. Also, do not store any of your confidential and financial information (your bank details, credit card details etc) on your mobile. All the “Apps” you are using, will be able to access all this information, and you never know, when the misuse of this information starts.

We look forward to your feedback and comments on the above article. Please feel free to contact us on CEO@nidhiinvestments.com if you have any questions.

(The views mentioned in the article are personal opinion of the author)

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